I worked for a large UK Contractor who had a Customer Program...the customer being your colleagues.  I thought it was good, innovative and they took it very seriously.  This was in the 90’s.

 

Medicentre remind me of this. 

 

Every customer is greeted with a smile, how can I help you, a genuine warm greeting. 

 

This particular day I was going through a ‘severe chronic’ pain day and Leanne saw the tears in my eyes…

 

She then just took me to a small room, we had a  little chat, real empathy.  She gave me a hug...she knew my pain was ‘beyond tears'.

 

That is Service….True Customer Care…